We want you to be as informed as possible about Patient Tracker and the technology that powers it.
You may read these Frequently Asked Questions to learn more about Patient Tracker, and/or contact Customer Support directly to speak to our Customer Service representatives.
Can Patient Tracker connect to my hospitals information system?
Patient Tracker is the handheld component of Patient Tracker
Enterprise. Patient Tracker Enterprise is a scalable, flexible, and
comprehensive point-of-care solution that connects to hospital
information systems and provides access to patient data for users of
What other Shatalmic products work with my Patient Tracker?
Patient Tracker can be used in conjunction
with Patient Tracker Desktop, Patient Tracker Professional, and Patient
I have installed Patient Tracker and now it is asking me for the unlock
code. How do I get the unlock code?
You get your Patient Tracker unlock code by
going to http://www.patienttracker.com/register_ptdesktop.php and entering
the Registration Key.
When I add a new patient to Patient Tracker Desktop it does not add the
patient to Patient Tracker on my handheld device. How do I correct this?
This may be caused by an incorrect setting in
Patient Tracker Desktop. To check your settings:
Open Patient Tracker Desktop.
Click on the patient(s) in the patient list.
Review the "Handheld Devices" window.
- If the device icon next to your name is gray (without color), the patient will not sync. Click the "Edit" button on the Toolbar across the top. Then click on the icon in the "Handheld Devices" section, and it should change to a colored icon. This indicates that the patient is set up to sync the next time you sync your handheld device.
Clicking on it once more will change it to a colored
icon with a pencil. This indicates that the patient is set to
"Read/Write" mode and can be edited on the handheld.
Click the "Save" button to commit these changes.
How do I get a receipt
for my purchase?
To obtain a receipt for your purchase, please
send an e-mail to
firstname.lastname@example.org. Include your full name, order number, and
e-mail address. We will send you a receipt via e-mail.
I would like to make a bulk order for my department. Are there any
discounts? Who do I contact?
Shatalmic offers discounted rates based on
the number of units purchased. Please contact the Shatalmic
institutional sales department by phone at (501) 372-2222 during normal
hours of operation, Monday through Friday, 9:00 AM to 5:00 PM EST.