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Article: Searching for the Perfect Electronic Medical Record Program, by Dr. C.B. Daniel

Frequently Asked Questions


We want you to be as informed as possible about Patient Tracker and the technology that powers it. You may read these Frequently Asked Questions to learn more about Patient Tracker, and/or contact Customer Support directly to speak to our Customer Service representatives.

Can Patient Tracker connect to my hospital's information system?
What other Shatalmic products work with Patient Tracker?
I have installed Patient Tracker and now it is asking for an unlock code. How do I get this unlock code?
When I add a new patient to Patient Tracker Desktop, it does not add the patient to Patient Tracker on my handheld device. How do I correct this?
How do I get a receipt for my purchase?
I would like to make a bulk order for my department. Are there any discounts? Who do I contact?


Can Patient Tracker connect to my hospitals information system?

Patient Tracker is the handheld component of Patient Tracker Enterprise.  Patient Tracker Enterprise is a scalable, flexible, and comprehensive point-of-care solution that connects to hospital information systems and provides access to patient data for users of Patient Tracker.

What other Shatalmic products work with my Patient Tracker?
Patient Tracker can be used in conjunction with Patient Tracker Desktop, Patient Tracker Professional, and Patient Tracker Enterprise.

I have installed Patient Tracker and now it is asking me for the unlock code. How do I get the unlock code?
You get your Patient Tracker unlock code by going to http://www.patienttracker.com/register_ptdesktop.php and entering the Registration Key.

When I add a new patient to Patient Tracker Desktop it does not add the patient to Patient Tracker on my handheld device. How do I correct this?
This may be caused by an incorrect setting in Patient Tracker Desktop. To check your settings:

  1. Open Patient Tracker Desktop.

  2. Click on the patient(s) in the patient list.

  3. Review the "Handheld Devices" window.

  4. If the device icon next to your name is gray (without color), the patient will not sync. Click the "Edit" button on the Toolbar across the top. Then click on the icon in the "Handheld Devices" section, and it should change to a colored icon. This indicates that the patient is set up to sync the next time you sync your handheld device.
  5. Clicking on it once more will change it to a colored icon with a pencil. This indicates that the patient is set to "Read/Write" mode and can be edited on the handheld.

  6. Click the "Save" button to commit these changes.

How do I get a receipt for my purchase?
To obtain a receipt for your purchase, please send an e-mail to support@shatalmic.com. Include your full name, order number, and e-mail address. We will send you a receipt via e-mail.

I would like to make a bulk order for my department. Are there any discounts? Who do I contact?
Shatalmic offers discounted rates based on the number of units purchased. Please contact the Shatalmic institutional sales department by phone at (501) 372-2222 during normal hours of operation, Monday through Friday, 9:00 AM to 5:00 PM EST.

 

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